How does the spam filtering system work and how can I manage it?

Before messages reach konsoleH or Spamassasin filtering they are passed through Zen Spamhaus blocklists. Mails originating from IP addresses that have been blacklisted on Spamhaus will be rejected before arriving on our hosting servers.

With konsoleH’s Spam Filter tool it is possible to classify spam messages before they hit your inbox.

All incoming email messages are automatically scanned to determine if the message meets specially defined spam criteria. konsoleH’s Spam Filter is built around a set of spam rules that have been carefully developed to provide you protection from spam while reducing the number of valid email messages that may be mistakenly categorised as spam, otherwise known as ‘False Positives’.

All incoming emails are evaluated against these spam rules and are assigned a ‘spam score’. This score determines whether the message will be classified as spam. For Hetzner’s standard filtering, the threshold is set at 5, meaning any message with a score of 5 or higher is classified as spam and is sent straight to the Spam Bucket. You will need to make use of konsoleH’s WebMail facility to access your Spam Bucket.

Once enabled, this intuitive Spam Filter can combat Spam across all your mailboxes.

It is also possible to blacklist and whitelist certain addresses.

The Cleanweb help station.

You can now setup email easily on your smart phone, tablet, PC or Macbook.
We offer a series of 'Do It Yourself' guides. Explore the Help Station below...